We offer access to highly trained, skilled, motivated and knowledgeable staff who have extensive expertise in handling employee and pupil data.
ScholarPack Support is available at either an 'Essential' or 'Enhanced' package level. Both packages offer dedicated support from the Hoople team to enable you to deliver accurate information to the DfE, LA and Governors, helping you to actively manage data and make real time decisions based on evidenced information.
Essential service
- Telephone and remote support for fault resolution
- Advice and guidance on DfE legislation changes
- High quality support documentation
- Statutory return demonstrations and new user training
- Demonstrations of new software
- Additional consultation time with the MIS Support team can be purchased for half and full day support, as required
To incorporate new user training, statutory processes, remote and desktop support resolution. Onsite visits and all other training is an additional charge.
£4.81 per pupil. Licensing costs are additional, this is your responsibility to pay this directly to the MIS provider.
This price will be held at the same rate for the three years of the SLA. The total price will depend upon the number of pupils you have on roll.
Please note schools with an attached nursery are eligible for a 50% reduction on the number of pre-school pupils on roll e.g. year n1 and n2 number on roll = 50 but would be charged for 25.