About Hoople

Our vision: To provide excellent business support services to the public sector and those who work with them.

What this means for you...

We are a relationship based organisation and our services are improved through our strong understanding of our customers’ requirements. Our mission guides us every day, whether we are providing services to our founding shareholders, to a school, care home or GP practice. We have a great depth of expertise across the business support services we provide and an in-depth understanding of the sectors in which we operate.

Our mission: To provide excellent, cost effective services and create added value for our shareholders and customers

Our values: 

Passion for improvement: continuous improvement to develop more effective ways of delivering services for our customers.

Customer focus: satisfying our customers and helping them to support themselves is at the core of what we do and is an integral part of our thinking and actions. 

Professional integrity: bringing the best of our shared technical expertise and professional values to our work.

Mutual support: whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do. 

Ambition: our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals. 

We aim to help all our customers succeed and thrive. Drawing upon best practices of both the public and private sector, we offer:

Depth and breadth of service – We deliver varying levels of service to fit your organisation, ranging from business critical transactions to strategic advice and consultancy.

Value – We control our overheads, strive to improve efficiency and streamline our business activities so that we are able to offer the best value services. We have a transparent pricing structure that is competitive, whilst modest and flexible to incorporate the diverse range of customer requirements and delivery of services.

Expertise in legislation and regulation – to help you manage appropriately and govern day-to-day.

Qualified and accredited – Hoople delivers a high standard across all of our services. You can be confident that your business is in a safe pair of hands.

Partnership ethos – We have a special relationship with our shareholders as they are both partners and customers. This approach, based on building mutually successful relationships, differentiates us from other providers.

Spirit of innovation – Hoople’s structure itself is innovative and we have the expertise to help you relook at the way you do things or structure your processes to help drive improvement and increased efficiencies that help your school or academy to thrive.

Corporate Social Responsibility – One of Hoople’s founding principles was to work with and support the greater good of Herefordshire. As a publicly owned company, any profits are delivered back to our shareholders which allows them to deliver better front-line services for both our customers and the public.